Monzenta Refer a Friend Terms

1. About the scheme

The Monzenta Refer a Friend scheme allows eligible Monzenta users to earn a cash reward by introducing genuinely new paying customers to Monzenta.

The scheme is operated by Patrick Farrell, trading as Monzenta.

Contact: hello@monzenta.com

These terms apply alongside the general Monzenta Terms of Use and Privacy Notice.

The scheme is subject to availability and will only operate once officially launched by Monzenta.

2. The referral reward

The standard reward is £5 for each successful referral.

The reward is the same regardless of whether the referred customer chooses a monthly or annual subscription, where those subscription options are available.

Each genuinely new paying customer can generate a maximum of one £5 referral reward.

For clarity:

• A monthly subscription qualifies for one £5 reward.
• An annual subscription qualifies for one £5 reward.
• Changing from a monthly to an annual subscription does not generate another reward.
• Subscription renewals do not generate additional referral rewards.
• A customer who already has an existing Monzenta account does not qualify as a new referral.

There is no fixed limit on the number of genuine successful referrals you can make.

3. Conditions for a successful referral

A referral qualifies for a reward only when all of the following conditions are met:

1. The referred person is a genuinely new Monzenta customer.
2. They register through your unique referral link within 30 days of clicking it.
3. They purchase an eligible paid Monzenta subscription.
4. Their first subscription payment is successfully collected.
5. The applicable cancellation and refund period has passed.
6. The subscription payment has not been refunded, reversed or successfully disputed.
7. The referral has passed reasonable validation and fraud-prevention checks.

A click, registration, free account or unpaid subscription does not qualify by itself.

The referred customer must independently decide to purchase a subscription. Rewards must not be obtained through misleading claims, pressure or manipulation.

4. Who qualifies as a new customer?

A qualifying referral must introduce someone who has not previously held a Monzenta account.

The following do not qualify:

• Referring yourself.
• Creating another account to refer yourself.
• Referring an existing or previous Monzenta customer.
• Creating multiple accounts to generate additional rewards.
• Referring accounts controlled by the same person where this is intended to manipulate the scheme.
• Using false identities or misleading registration information.
• Artificial, automated or fraudulent registrations.
• Referrals involving collusion or other attempts to exploit the scheme.

Monzenta may use reasonable checks to identify duplicate accounts, suspicious activity and attempts to manipulate referrals.

5. Referral links and attribution

Eligible users may receive a unique referral link or referral identifier.

A referral must be registered through the appropriate referral process and attributed to your account.

The referral link must be used within 30 days of the initial click for the registration to qualify.

Monzenta will use its recorded referral attribution to determine which account receives credit. Where more than one referral link is involved, the referral recorded against the new customer's registration will normally take priority.

We cannot guarantee attribution where someone uses a different device, blocks or clears tracking technologies, registers through another route or otherwise prevents the referral from being recorded.

We will investigate genuine tracking issues where sufficient information is available, but cannot guarantee a reward where the referral cannot reasonably be verified.

6. Approval and payment timing

Referral rewards are not payable immediately after someone clicks a link, registers or purchases a subscription.

A reward becomes eligible once the conditions in section 3 have been satisfied.

Monzenta may carry out additional checks before approving a reward.

Once a reward has been approved, we aim to pay it within 30 days.

If a reward cannot be paid because payout information is missing or inaccurate, or because a reasonable investigation is required, payment may be delayed until the issue is resolved.

7. Reward payments

Approved rewards will be paid using the payout method made available by Monzenta at the time.

The available payment method, any minimum redemption requirements and any information needed to process a payment will be explained within the referral scheme.

You must provide accurate payout details when requested.

Monzenta will not require payout information unnecessarily before you have earned or requested a reward.

Rewards are personal to the eligible referrer and cannot be transferred or sold to another person.

8. Fraud prevention and investigations

Monzenta may investigate activity where there are reasonable grounds to suspect:

• Self-referrals or duplicate accounts.
• False identities or misleading registration information.
• Manipulation of referral links or attribution.
• Subscription payments made primarily to obtain a referral reward before being refunded or reversed.
• Collusion, artificial registrations or automated activity.
• Attempts to obtain multiple rewards for the same customer.
• Any other dishonest or fraudulent activity.

Where a referral is reasonably determined to be invalid or fraudulent, Monzenta may reject the reward, withhold payment or seek recovery of a reward paid in error or obtained through fraud.

Monzenta may temporarily suspend referral participation while investigating suspected abuse.

Decisions will be based on relevant evidence and handled proportionately. Where a reward is rejected, we will provide an explanation where reasonably possible without compromising fraud-prevention measures, security or another person's privacy.

You may contact Monzenta if you believe a referral has been incorrectly rejected.

9. Refunds, reversals and chargebacks

A referral will not qualify if the referred customer's first subscription payment is refunded, reversed or successfully disputed before the reward becomes eligible.

If a payment is subsequently reversed or found to have been obtained fraudulently, Monzenta may investigate and take appropriate action.

A reversal affecting one referral will not automatically invalidate other genuine, properly earned referral rewards.

Nothing in this section affects a customer's statutory cancellation or refund rights.

10. Sharing your referral link

You may share your referral link with people who may genuinely be interested in Monzenta.

You must:

• Be honest about what Monzenta offers.
• Make clear that you may receive a £5 reward if someone becomes a qualifying paying customer through your referral.
• Avoid misleading claims about earnings, benefits or guaranteed results.
• Not impersonate Monzenta or claim to represent the company.
• Not use fake accounts, automated traffic or misleading advertising.
• Not send unsolicited bulk messages or spam.
• Not make promises about subscription benefits or rewards that Monzenta has not confirmed.

You must not use the Monzenta scheme to conduct misleading, unlawful or abusive promotional activity.

Monzenta does not ask you to provide friends' contact details or send marketing emails or messages on its behalf. You are responsible for ensuring that any communications you independently choose to send comply with applicable laws.

11. Changes, suspension or withdrawal

Monzenta may amend, suspend or withdraw the referral scheme where reasonably necessary for operational, commercial, security or legal reasons.

Where possible, we will provide reasonable notice of material changes.

Changes will not normally affect referrals that have already satisfied all qualifying conditions before the change takes effect, except where fraud, payment reversal, error or another legitimate reason applies.

Any change to the reward amount or qualifying conditions will be communicated before it applies to new referrals.

Monzenta will not retrospectively reduce a properly earned reward simply because the scheme has subsequently changed.

12. Tax responsibilities

You are responsible for considering whether referral rewards have any tax implications for your personal circumstances.

If you are unsure, you should seek independent tax advice.

13. Personal information

Information relating to referral links, registrations, subscription payments, reward eligibility and payouts may be processed to administer the scheme, prevent fraud, investigate disputes and make payments.

Personal information collected for these purposes will be handled in accordance with the Monzenta Privacy Notice.

14. Complaints and contact

If you have a question or complaint about a referral, contact:

hello@monzenta.com

Please include relevant referral details so that we can investigate.

15. General terms and governing law

These terms do not remove or restrict any statutory rights you may have as a consumer.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply where legally possible.

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.

Monzenta Refer a Friend Scheme

Operated by Patrick Farrell, trading as Monzenta.

Contact: hello@monzenta.com